We are professional couple living on the Sunshine Coast,
focussed on providing the full range of relief management
to resorts, apartment complexes and motels in Queensland and throughout
Australia. We established this website in February 2010 and quickly
gained work in Mooloolaba, Brisbane and the Gold Coast. Since
then we have managed a variety of complexes in Queensland and Northern
New South Wales. We managed four resorts in Coolum Beach, primarily
through recommendation. We are especially pleased that managers
of 13 complexes have granted multiple appointments, with many ongoing
throughout 2013 and 2014.
Harry has a full Real Estate Licence, allowing us to
work throughout Australia and can show apartments for
sale should you require this.
We previously owned the management rights of a resort
in Caloundra for four and half years, finishing in December
2009. Though the complex had potential, percentage
occupancy was only in the low 50s when we took over.
By building excellent relationships with owners and
Body Corporate committee members and understanding guest
requirements, we were able to improve both the units
and the common property to provide staying guests and
owners a great place to holiday and live. Despite
the Global Financial Crisis, percentage occupancy had
continued to grow into the 70s during 2009.
Prior to owning the management rights, we had both been
in customer facing roles.
Maureen had her own chiropody business as well as working
in a pathology lab in a large hospital, including managing
the laboratory reception and associated staff.
Harry had been a driving instructor and held a number
of management positions in a large international pharmaceutical
company, being responsible for providing their internal
aspects of reception, reservations (both holiday
& permanent), staff management and rosters.
of managing unit complexes and a Tourist Park from 15 to 130 rooms.
communication skills via telephone, e-mail and face-to-face.
aspects of financial management including end-of-month
process, paying owners and suppliers on-line.
a loyal client base through excellent service delivery.
Management of agent websites – Wotif,
Rates to Go, Quickbeds, Ready Rooms, Roamfree, etc
either direct or via applications such as Siteminder.
Negotiation of wholesaler contracts –
A1 Holidays, Australian Escapes, Queensland Accommodation
Corp, Gold Coast Holidays.
Developing advertising and promotional media.
All housekeeping and pool & grounds maintenance.
submission to body corporates as part of remuneration
Front office software – HIRUM, Ezyrez, Puma
software – Microsoft Office 2010 suite, Siteminder, HiSite, Easy Online, FirstIn,
& various telephony integration packages.
software – M.Y.O.B Accounting Plus and Quickbooks.